Complaints

We take all complaints seriously.Where someone expresses dissatisfaction about a BlackWall fund, service or asset, we’d like to hear about it.

If you have a complaint, you may contact the Complaints Officer by:

Phoning 1800 496 876; or
Emailing [email protected]

If your complaint relates to an investment product or service and has not been resolved within 30 days, or you are not satisfied with the process followed, you may seek assistance from the Australian Financial Complaints Authority (AFCA).

AFCA is a free and independent dispute resolution service that considers complaints about financial service providers in Australia. AFCA can investigate disputes that fall within their Terms of Reference and make decisions that are binding on the financial services provider. Contact details for AFCA are:

GPO Box 3
Melbourne VIC 3001 (Australia)
1800 931 678
[email protected]
www.afca.org.au